At IGLondonByElissa, we are committed to protecting and respecting your privacy. This policy explains how we handle your personal information when you visit our website, make a purchase, or contact us.
1. Information We Collect
To fulfill your order and provide the best experience, we collect:
- Order Details: Your name, email address, shipping address, and phone number (if provided).
- Payment Information: We use secure third-party processors Etsy Payments. We do not store your full credit card details on our own servers.
- Technical Data: Your IP address and how you use our site (via cookies) to help us improve the shopping experience.
2. Why We Need Your Information
We rely on several legal bases to use your data, including:
- Fulfilling your order: To ship your jewelry and send you tracking updates.
- Customer Support: To answer your questions or resolve any issues.
- Legal Obligations: For tax purposes or to comply with UK law.
- Marketing (with your consent): If you sign up for our newsletter, we’ll send you updates about new collections from our Surrey studio. You can opt out at any time.
3. Sharing Your Information
We only share your data with trusted partners to run our business:
- Delivery Services: To get your order to your door (Royal Mail).
- Website Platform: Our site is hosted on Godaddy, which processes data on our behalf.
- Compliance with Law: Only if required by legal or government requests.
4. Data Retention
We keep your information only as long as necessary to provide our services and for legal record-keeping 6 years for UK tax purposes.
5. Your Rights
If you reside in the UK or EU, you have the right to:
- Access the personal information we hold about you.
- Request that we change, restrict, or delete your data.
- Object to marketing messages.
6. Contact Us
For any questions regarding your privacy, please contact Elissa at: Email: [Your Email Address] Mailing Address: [Your Surrey Studio/Business Address]